Privacy Policy

PRIVACY POLICY
firelp.com

Last updated: 27 August 2026

1. INTRODUCTION

Firelp respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit firelp.com, place an order, contact us, or otherwise use our services.

Firelp is operated by De Jong advies & verkoop, a Dutch VOF established in 2016. The registered partners are Sandra van der Werk and Siemon Paul de Jong. Chamber of Commerce number: 67104479.

For privacy questions or to exercise your privacy rights, contact us at info@firelp.com or call +31 6 30615432.

2. THE DATA WE COLLECT

Depending on how you use our website, we may collect your name, email address, phone number, delivery address, billing information, order details, payment status, communications with us, and technical information such as your IP address, browser type, device information, and website activity.

We do not receive or store your full payment card details when payment is handled by a payment provider.

3. WHY WE USE YOUR DATA

We use your personal data to process and deliver orders, arrange returns and refunds, answer questions, provide customer service, prevent fraud and misuse, comply with legal obligations, and improve the operation and security of our website.

We process order, delivery, and payment data because it is necessary to perform our agreement with you. We may process certain data to comply with legal obligations or for our legitimate interests, such as keeping our website secure and preventing fraud. Where required, we ask for your consent before using data for marketing or nonessential cookies.

4. SHARING YOUR DATA

We share only the data necessary with service providers who help us run our store. This may include payment providers, delivery carriers, fulfilment partners in Germany or France, website hosting providers, and customer service tools.

These providers may use your data only to perform services for us or where they are independently responsible under applicable law. We do not sell your personal data.

5. INTERNATIONAL PROCESSING

Orders may be processed or dispatched from Germany or France. Your data may therefore be processed within the European Economic Area by the providers involved in fulfilling your order. If we transfer personal data outside the European Economic Area, we will use appropriate safeguards required by applicable data protection law.

6. COOKIES

We use necessary cookies to make firelp.com work, for example to keep products in your basket and help secure the checkout process. Where we use nonessential cookies for analytics, preferences, or marketing, we will ask for your consent where required.

You can control cookies through your browser settings. Disabling certain cookies may affect parts of the website.

7. HOW LONG WE KEEP DATA

We keep personal data only for as long as necessary for the purpose for which it was collected, including processing orders, handling returns, resolving disputes, maintaining records, and meeting legal obligations. When data is no longer needed, we delete it or anonymise it.

8. YOUR RIGHTS

Depending on applicable law, you may ask to access, correct, delete, restrict, or receive a copy of your personal data. You may also object to certain processing and withdraw consent at any time where we rely on consent.

To make a request, email info@firelp.com. We may need to verify your identity before responding. You also have the right to lodge a complaint with the relevant data protection authority.

9. SECURITY

We use reasonable organisational and technical measures to protect personal data against unauthorised access, loss, misuse, or disclosure. No online service can guarantee complete security, but we work to keep your information protected.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices or legal requirements change. The latest version will always be published on firelp.com.

Questions about privacy? Contact us at info@firelp.com or +31 6 30615432.