Terms of Service

TERMS AND CONDITIONS
firelp.com

Last updated: 27 August 2026

1. WHO WE ARE

Firelp is an online decorative clock store operated by De Jong advies & verkoop, a Dutch VOF established in 2016.

Registered partners: Sandra van der Werk and Siemon Paul de Jong.
Chamber of Commerce number: 67104479.

Where these terms say "we", "us", or "Firelp", they refer to the operator of firelp.com. Where they say "you" or "the customer", they refer to the person placing an order.

Contact us:
Email: info@firelp.com
Phone: +31 6 30615432

2. WHEN THESE TERMS APPLY

These terms apply to every offer we make, every order you place, and every agreement between you and Firelp through firelp.com. By placing an order, you confirm that you have read and accepted them.

We may update these terms from time to time. The version published on our website when you place your order is the version that applies to that order.

If any part of these terms is found to be invalid or unenforceable, the rest remains in force. We will replace the affected part with a provision that comes as close as possible to its original purpose.

3. OUR OFFER

We aim to describe and photograph our decorative clocks as accurately as possible. Small differences between the images on your screen and the item you receive may occur. Screen settings, lighting, and production batches can affect how finishes, materials, and colours appear.

Offers are valid while stock lasts. Obvious mistakes, pricing errors, and typing errors on our website do not bind us.

4. HOW AN ORDER BECOMES AN AGREEMENT

The agreement between us takes effect when you complete an order and we confirm it by email.

We may refuse or cancel an order for a valid reason, for example if an item is unexpectedly out of stock, the delivery address is outside the Netherlands, payment cannot be processed, or we reasonably suspect misuse. If we cancel an order that has already been paid for, we will refund the full amount.

You must be at least 18 years old to place an order.

5. PRICES AND PAYMENT

All prices on firelp.com are shown in euros. Any delivery costs are shown at checkout before you confirm your order.

Payment is made when you place your order using one of the payment methods available at checkout. We begin processing an order once payment has been received in full.

Prices may change, but a price change never affects an order that has already been confirmed.

6. SHIPPING AND DELIVERY

We deliver only to addresses in the Netherlands. Orders are dispatched from Germany or France.

We offer two delivery options:

Free shipping. Estimated delivery within 4 to 5 business days.

Insured express shipping for EUR 4.95. Estimated delivery within 2 to 3 business days.

Delivery times are estimates, not guarantees. Weekends, public holidays, and carrier delays can affect delivery. Orders placed late in the day may be processed on the next business day.

You are responsible for entering a correct and complete delivery address. If a parcel is returned because the address is incorrect or incomplete, we will contact you to arrange a new delivery. The cost of the second shipment may be charged to you.

Risk of damage or loss passes to you when the parcel is delivered to you or to a person you have designated to receive it. Insured express shipping includes transport insurance. If a parcel is lost or damaged in transit, contact us promptly and we will work with you to arrange an appropriate replacement or refund.

If we cannot deliver an order within 30 days, you may cancel it and we will refund you within 14 days.

7. RIGHT OF WITHDRAWAL

If you are a consumer, you may withdraw from your purchase within 14 days after receiving your order without giving a reason.

To exercise this right, email info@firelp.com before the 14 day period ends and include your order number. You do not need to explain your decision. We will confirm your request and provide the correct return address, as orders may be dispatched from more than one location.

After telling us that you wish to withdraw, you have another 14 days to return the item.

During the withdrawal period, you may inspect and handle a product only as you would in a physical shop. If a product loses value because it has been used, installed, damaged, or handled beyond what is necessary to inspect it, we may deduct that loss in value from your refund.

8. RETURNS AND REFUNDS

Return shipping costs are paid by you unless an item arrived damaged, faulty, or different from what you ordered. In those cases, we cover the return cost. Please email photographs of the issue to info@firelp.com first so we can help quickly.

Please return items in their original packaging where possible and pack them securely. A return that arrives damaged because it was not adequately protected may affect the refund.

Once we have received and checked your return, we will issue your refund within 14 days using the same payment method used for the order. We refund the product price and the cost of standard outbound delivery. If you chose insured express shipping, we refund the amount of standard delivery only.

The right of withdrawal does not apply to products made, personalised, or altered to your specifications.

9. WARRANTY AND CONFORMITY

Every product we sell must meet what you can reasonably expect from it. This is your legal warranty and applies independently of any manufacturer guarantee.

If a fault appears during normal use, email info@firelp.com with your order number and a description of the problem. Depending on the circumstances, we may repair, replace, offer an appropriate price reduction, or issue a refund.

The legal warranty does not cover normal wear, accidental damage, improper use, or repairs or modifications carried out by someone other than us or the manufacturer.

10. COMPLAINTS

If something goes wrong, please contact us at info@firelp.com. We aim to respond within a few business days and explain how we will address your complaint.

11. LIABILITY

Our liability is limited to the amount paid for the order concerned. We are not liable for indirect or consequential loss, or damage resulting from incorrect use of a product.

Nothing in these terms limits any consumer rights that cannot be excluded under mandatory law.

12. FORCE MAJEURE

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including carrier disruption, extreme weather, strikes, power or network failures, and supply issues at our dispatch locations. Our obligations are suspended for the duration of those circumstances. If the situation lasts longer than 30 days, either party may cancel the order and we will refund any amount already paid.

13. PRIVACY

We handle personal data in line with our Privacy Policy and applicable data protection law. We use your details to process your order, arrange delivery, and provide customer service.

14. APPLICABLE LAW

Dutch law applies to these terms and to every agreement between you and Firelp. Any dispute will be brought before the competent court in the Netherlands, unless mandatory consumer law requires a different court.

Questions about these terms? Email info@firelp.com or call +31 6 30615432.